Privacy Policy

FinderHub

1. Introduction

This Privacy Policy explains how Finder Hub Technologies FZCO collects, uses, stores, and protects your personal information when you use the IT Finder platform (“Platform”).

By accessing or using the Platform, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

2.1 Personal Information

We may collect the following:

  • Full name
  • Company name
  • Email address
  • Phone number
  • Job title
  • Account login details

 

2.2 Business Information (For Service Providers)

  • Trade license details
  • Company profile information
  • Services and categories
  • Website and branding assets (logo, images)

 

2.3 Technical Data

  • IP address
  • Browser type and device information
  • Pages visited and usage behavior
  • Cookies and tracking technologies

 

3. How We Use Your Information

We use collected data to:

  • Create and manage user accounts
  • Connect users with IT service providers
  • Verify service providers and maintain platform integrity
  • Improve platform performance and user experience
  • Communicate updates, notifications, and support responses
  • Ensure compliance with legal obligations

 

4. Data Sharing & Disclosure

We may share your information only in the following cases:

  • With other users (e.g., sharing contact details between client and service provider)
  • With service providers supporting platform operations (hosting, CRM, analytics)
  • When required by law or regulatory authorities

We do NOT sell your personal data to third parties.

 

5. No Payment Data Collection

IT Finder does NOT:

  • Collect payment details
  • Store credit/debit card information
  • Process financial transactions

All payments are conducted directly between users outside the Platform.

 

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers and hosting environments
  • Access control and authentication systems
  • Data encryption where applicable

However, no system is completely secure, and users share data at their own risk.

 

7. Data Retention

We retain your data:

  • As long as your account is active
  • As required for legal or regulatory compliance
  • For operational and analytical purposes

Users may request data deletion subject to legal obligations.

 

8. Cookies Policy

The Platform uses cookies to:

  • Enhance user experience
  • Analyze traffic and usage patterns
  • Improve functionality

Users can control or disable cookies through their browser settings.

 

9. User Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent where applicable

Requests can be submitted via our contact details.

 

10. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

 

11. International Data Transfers

Data may be stored or processed on servers located outside the UAE through trusted service providers. We ensure appropriate safeguards are in place.

 

12. Children’s Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

 

13. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page, and continued use of the Platform constitutes acceptance of the updates.